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Remote Assistance - Remote link to an I S Systems Engineer




I S Systems engineers provide service and support in the following ways:

Emergency breakdown service callouts

  • I S Systems engineers are available to assist our clients in breakdown situations.

Service agreements

  • I S Systems has dedicated service agreements in place with some key clients. Each service agreement is tailored to the client’s particular needs.
  • Every service agreement results in a team of I S Systems engineers, specifically trained on the client’s process, site and equipment, being put on a 24 hr, 7 days a week call-out roster.

Remote support

  • I S Systems have proven, through extensive work overseas, that we are more than capable of providing support to clients in remote locations.
  • Depending on the client’s systems and requirements, I S Systems provide remote support through a combination of:
    − telephone support,
    − internet messaging support,
    − Troubleshooting of PLC and Drives systems via PC Anywhere or a high speed, independently hosted Internet service.